PROCESS MANAGEMENT - QPR ProcessGuide
Your business processes and their output is your real interface with your customers. Modelling and
analysing your business processes enables you to develop your organization and improve its effectiveness
and quality of work. Managing the key processes efficiently is critical to the success of the company.
QPR ProcessGuide helps you manage your processes.
What is Process Management?
A business process is any broad collection of activities within your company that is involved in the
ultimate goal of developing your product or service for the customer. Business processes are typically
evaluated from the customer's viewpoint. Ensuring a smoothly running business process is critical in
maximizing the added value you are providing to your customers. But managing the processes is harder
than it may seem at first - mostly because these processes don't stand alone, but interact with one another.
There are many types of business processes such as key processes, support processes and sub-processes.
Typical business processes include:
 Procurement: Securing the materials and equipment necessary to produce your goods or services.
Product Development: Planning new goods or services for your customers or refining existing products.
Production: Creating those goods or services.
Order Delivery: Receiving orders from customers and ensuring that those orders are fulfilled.
Distribution: Ensuring smooth distribution of goods to customers.
Customer Support: Providing assistance to customers after they've bought your product or service.
The further you take your process work, the greater is the potential of success. To ensure continuous,
successful process development and improvement you need to consider some important key issues:
Targets should be clear and measurable.
You must ensure that you have strong commitment from all management and personnel.
Your personnel are a valuable source of information. Involvement greatly assists in creating
the commitment and ensuring the acceptance of the proposed changes.
Communication is what helps you create involvement, commitment and target setting.
Building a process-oriented model can solve many problems that are hidden from a traditional functional
viewpoint. A process model is designed to help all people involved understand the whole picture and their
part in it. Building such a model requires teamwork, to ensure that all available knowledge is used in the
model. A basic model can consist of things as specific activities, process steps, organizational functions,
information and material. The model can also contain notes about potential problems in the business process,
ideas for improvement and other comments.
Quality documentation is an important part of business process management. Documenting all the processes
in your company aids communication throughout the organization. The greatest challenge in the organization
is to keep the quality documentation up-to-date and accessible to those involved. A great help in keeping
the documentation up-to-date is to use the company's Intranet. Documentation is also a crucial element in
any quality project e.g. implementation of ISO 9000/14000.
Benefits
The greatest advantage of process orientation is that it helps you understand how things are really done
in your organization. It reveals problems, bottlenecks and inefficiencies that could remain hidden in a
typical organization that appears to be functioning normally. Process Management also helps you:
Reduce lead times.
Decrease costs.
Improve internal efficiency.
Improve overall quality.
Increase customer and employee satisfaction.
Process orientation also contributes to a better understanding of the ultimate goal and output of the company
and the individual's role in it. But most important is the notion that the processes and their output are the
real interface with your customers - not just individual functions of your organization. Modelling and analysing
your business processes enables you to develop your organization and improve its effectiveness and quality of work.
Measure the difference next quarter.
When used together with QPR ScoreCard, the whole package provides an ideal solution. Imagine the results when
strategy, business process and key performance indicators are all aligned and communicated properly.
With the QPR ProcessGuide, you can:
Create complex and comprehensive business process models which illustrate both today's current operations
or tomorrow's future operations.
Apply standardised approach and tools for all process models created across all functional areas of the business.
Use models created to Renovate your business processes and ensure that you are fully optimising all available
resources and information.
Use models created to Simulate processes and predict operational changes, Evaluate planned process changes or
alternatives, or Identify bottlenecks.
Publish and communicate by placing your process model on the company's intranet for all to view, understand
and revise as necessary.
Monitor, Measure and Evaluate your performance for continuous process improvement.
To talk to a QPR ProcessGuide representative, send an email to ProcessGuide@eKNOWtion.com
and a representative will contact you within 24 hours.
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